Privacy disclaimer
BV James & Napoleon is an organization responsible for the exploitation of the James Ensor House, Fort Napoleon, Mercator and Amandine. Toerisme Oostende vzw assists as a partner in aforesaid exploitation.
We are aware that you place your trust in us and we therefore think it is our responsibility to protect your privacy. On this page, we inform you which data we collect, why we collect them and how we use them to improve your user experience. You will better understand how we work as a result.
BV James & Napoleon respects the privacy of all the users of its website and ensures that the personal information you provide to us is treated confidentially.
Privacy Policy
1. Why do we collect data?
To carry out our operations optimally and to keep you informed about fun events, we like to send you relevant and up-to-date newsletters. Based on your detailed preferences, we can offer this information in a tailored manner.
Requests via a form
For a smooth processing of (contact) requests, the submitted information is also stored on the website. You can always view this data or have it deleted by sending an email to amandine@toerisme-oostende.be.
2. What data do we collect?
When you send an email or other messages to us, it is possible that we retain those messages. Sometimes we ask you for your personal data that is relevant to the situation in question. This makes it possible to process your questions and answer your requests. The data is stored on BV James & Napoleon's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.
We collect:
- Data about your behavior on the website to offer you a more personalized service.
- Contact details: email address, name, date of birth, phone number, and postal address.
- Behavioral data on the website.
- Company data, including the number of employees and the employee's position.
- Information about the device used to access the website www.amandineoostende.be.
3. Cookies
We collect data for research to gain a better insight into our customers and to tailor our services accordingly.
Our website www.amandineoostende.be uses "cookies" to analyze how you, as a visitor, use the website. The information generated by the cookies about your use of the website can be transferred to BV James & Napoleon's own secure servers. We use this information to track how you use the website, to compile reports on website activity, and to offer other services related to website activity and internet usage.
Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, it is possible that some functions and services, on our and other websites, will not function correctly if cookies are disabled in your browser.
What are cookies? A cookie is a small text file that a website stores on your computer or mobile device when you visit that site. This allows the website to remember your preferences (such as language) so that you do not have to fill them in again with every visit to the site when clicking through to another page.
Which cookies are used on this website? All cookies on this website are completely anonymous; therefore, no personal data is kept or forwarded to third parties.
- Functional cookies
- has_js: originating from Drupal. Keeps track of whether your browser supports Javascript.
- JSESSIONID: ensures via New Relic that the website is fast in use.
- Analytical cookies These cookies register which pages are visited and what is or is not clicked on. This makes it possible for us to improve the website.
- _ga, _gat, and _gid: for Google Analytics, allowing us to track visitor data.
- fr: used by Facebook to measure and optimize the results of Facebook advertisements.
How can you delete cookies? You can delete all cookies on your computer and set your browser to block cookies. Please check your browser settings for this. This does mean that you will have to reset your preferences upon every visit and that some parts of the website may not work (properly).
4. Purposes
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent. This data is used to:
- Perform personalized marketing.
- Keep you informed of news, future actions, and promotions.
- Help you faster with your questions.
- Establish connections to other social networks.
- Conduct audience research.
- Inform you of upcoming events or new developments.
5. Third Parties
This data may be shared with a third party. This only happens within the framework of the regular activities of Tourism Ostend vzw. The processing and storage of this data is determined in close consultation between both parties. In some cases, the information may also be shared internally. Our employees and all collaborating parties are obliged to respect the confidentiality of your data.
6. Authorities
It is possible that we share personal data, including the content of your communication, to:
- Inform authorities of certain elements of the personal data.
- Detect fraud.
- Respond to a legal process, including law enforcement.
7. Children
For specific activities for children, data is stored that is necessary for the identification of the child. This concerns the child's name, the address and phone number of (grand)parents, guardians, or supervisors. This data is stored for a maximum of 1 year after the event to facilitate new registrations.
8. Changes
This privacy statement is tailored to the use of and the possibilities on this site. Any adjustments and/or changes to this site may lead to changes in this privacy statement. It is therefore advisable to consult this privacy statement regularly.
9. Choices for Personal Data
We offer all visitors the opportunity to view, change, or delete all personal information provided to us at any time.
10. Adjust/Unsubscribe Communication
If you wish to adjust your data or have yourself removed from our files, you can contact us. See the contact details below.
11. Questions and Feedback
We regularly check whether we comply with this privacy policy. If you have any questions about this privacy policy, you can contact us via:
BV James & Napoleon
Monacoplein 2
8400 Oostende
+32 (0)59 70 11 99
